Terms and Conditions
Last updated: 19 March 2026
These Terms and Conditions govern all products and services provided by Henderson & Dick Designs Limited (trading as HND Designs) (“we”, “us”, “our”) to you (“client”, “you”).
By placing an order, approving a quotation/proof, or making payment, you agree to these terms in full.
1. Services and Products
We provide custom manufacturing services including but not limited to:
- Engraved metal data plates and nameplates
- Industrial compliance plates (CE/UKCA/DNV)
- Asset tags, serial number plates, and identification labels
- Bespoke signage (internal/external)
- Vehicle livery and graphics
- Window graphics, vinyl decals, and labelling
- Laser engraving and chemical etching on various materials
All work is based on written quotations or order confirmations. Anything not explicitly agreed in writing is not included.
2. Quotations, Orders, and Payment Terms
- Quotations are valid for 30 days unless stated otherwise
- Deposit (typically 50%) is required before production begins
- Balance is due upon completion / before dispatch
No production or engraving will commence without the agreed deposit.
We reserve the right to:
- Pause or cancel orders if payments are not received
- Withhold delivery, goods, or files until full payment
Invoices are due within 7–30 days (as stated on invoice). Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 and recovery costs.
3. Order Confirmation and Proofs
Production begins only after written confirmation (email/order acceptance) and deposit receipt.
Digital proofs/artwork approvals are provided where applicable. Client approval is final — we are not liable for errors noticed after approval.
Changes after approval may incur additional charges and delay production.
4. Production Timelines and Delivery
Lead times are estimates based on current workload and material availability.
Delays may occur due to:
- Late provision of artwork, specifications, or approvals
- Material supply issues or third-party services
- Unforeseen production challenges
We are not liable for consequential losses from delays. Delivery is via courier/royal mail (tracked where possible); risk passes on dispatch.
5. Client Responsibilities
The client agrees to:
- Provide accurate specifications, artwork, and approvals promptly
- Ensure all provided materials/content are owned/licensed and do not infringe third-party rights
- Review proofs carefully for accuracy
Failure may result in delays, extra costs, or cancellation without refund of deposit.
6. Materials and Tolerances
We use high-quality materials, but minor variations in colour, finish, or engraving depth may occur due to material properties or process.
We are not liable for natural wear, environmental damage, or misuse after delivery.
7. Ownership and Intellectual Property
Ownership of finished goods transfers only after full payment.
Until paid in full:
- All goods and work remain our property
- No rights to use or distribute are granted
We retain rights to photograph/show completed work in our portfolio/marketing.
8. Cancellations and Refunds
Deposits are non-refundable once production (e.g., materials ordered, setup begun) has started.
If cancelled before production: deposit may be partially refunded less admin costs.
Completed/custom orders are non-cancellable/non-refundable.
9. Limitation of Liability
We are not liable for:
- Indirect, consequential, or loss of profits damages
- Issues arising from client-provided designs/specifications
- Environmental wear or improper use of products
Our total liability is limited to the order value paid.
10. Indemnity
You indemnify us against claims arising from your supplied content, infringement, or breach of these terms.
11. Force Majeure
We are not liable for delays/failures due to events beyond control (e.g., supply shortages, strikes, natural disasters).
12. Governing Law
These terms are governed by the laws of Scotland. Disputes subject to the exclusive jurisdiction of Scottish courts.
13. Contact
Email: sales@hnddesigns.com
Phone: 01224 574 954
Address: Craigshaw Road, West Tullos, Aberdeen, AB12 3AP