Privacy Policy
Last updated: 19 March 2026
This privacy policy explains how Henderson & Dick Designs Limited (trading as HND Designs) (“we”, “us”, “our”) collects, uses, and protects your personal data when you use this website.
This website is operated under the domain hnddesigns.com and is owned and managed by Henderson & Dick Designs Limited.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business name: Henderson & Dick Designs Limited (trading as HND Designs)
Email: sales@hnddesigns.com
Phone: 01224 574 954
Address: Craigshaw Road, West Tullos, Aberdeen, AB12 3AP
We are the data controller responsible for your personal data.
2. What Data We Collect
Information you provide:
- Name
- Email address
- Phone number
- Company / business details
- Information submitted via quote requests, contact forms, or enquiries
Automatically collected data:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referring website
3. How We Use Your Data
- Respond to quote requests, enquiries, and provide information about our engraving, signage, and labelling services
- Manage and deliver orders or projects
- Communicate with you regarding quotations, orders, or support
- Improve website performance and user experience
- Monitor website usage through analytics tools
- Comply with legal and accounting obligations
4. Legal Basis for Processing
- Contract: Processing necessary to respond to enquiries, provide quotations, or fulfil orders
- Legitimate interests: Improving our website, services, and customer communications
- Consent: For non-essential cookies and any marketing communications (where applicable)
- Legal obligation: Compliance with applicable laws, including tax and company records
5. Cookies
We use cookies to ensure the website functions correctly and to analyse usage.
Types of cookies we use:
- Essential cookies: Required for the website to function
- Analytics cookies: Help us understand how users interact with the site (e.g. Google Analytics)
Non-essential cookies are only set after you provide consent via our cookie banner. You can manage or withdraw consent at any time.
6. Sharing Your Data
We do not sell your personal data.
We may share your data with:
- Hosting and IT infrastructure providers
- Analytics providers such as Google Analytics
- Email and communication service providers
- Professional advisers (e.g. legal, accounting)
- Couriers / delivery partners (for order fulfilment, where applicable)
7. International Data Transfers
Some of our third-party providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or adequacy decisions.
8. Data Storage and Security
- Secure servers and infrastructure
- HTTPS encryption across the website
- Restricted access to personal data
- Regular security updates and monitoring
9. Data Retention
- Enquiries and quote requests: retained for up to 12 months (or longer if they lead to an order)
- Client / order data: retained for up to 6 years to meet legal, tax, and accounting obligations
Data is securely deleted or anonymised once it is no longer required.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
To exercise your rights, contact us at: sales@hnddesigns.com or 01224 574 954
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://www.ico.org.uk
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
12. Children’s Data
This website is not intended for children under 16, and we do not knowingly collect data relating to children.
13. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or significantly affects you.
14. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised date.
15. Contact
Email: sales@hnddesigns.com
Phone: 01224 574 954
Address: Craigshaw Road, West Tullos, Aberdeen, AB12 3AP